Search results

I have no idea why you can have remotly_boot.exe and Remotly.exe (UI) running at the same time. remotly_boot.exe closes as soon as full version is started and hand over happens (reconnect when connected at that time). Can you check/search registry (regedit) for "LastUser" entry and check if...

Dear Users, Please be informed that if you don't see your unattended devices as "Ready to connect" this might have happened after todays server restart. Please forgive us for this inconvenience. We are working on a fix to this problem, so that it will no longer happen in the future (it will be...

What do you mean by: "Now connect via hyper-v terminal, login, and remotely tray icon is visible" Maybe i'm missing something important.

I still need to dig deeper into this... "1. remotly.exe is visible and running in task manager, runs under administrator account. booter process runs". By booter process do you mean remotly_boot_svc.exe or remotly_boot.exe. This information is very important as remotly_boot.exe hands-over to...

I still don't get it with the "no UI" problem. Summarizing: 1. Is Remotly.exe visible and running in task manager (details) 2. If point 1 is true, what is the user/owner visible in task manager (details) for Remotly.exe 3. Is remotly_boot.exe running at this point 4. Is there a Remotly icon...

Hi SymphonyLife, Sorry for the late response. Someone from our team will contact you today.

But the latest "snapshot" works fine? The older one crashes?

But "checkpoints" are not allowed for VM with vGPU to work stable. Isn't it a similar case?

I don't think doing so with vGPU is safe.

Please remove all manually added registers as they should no longer be used. "today, I went back to earlier version of the same VM w/o remotely ever installed, updated to the same AMD driver and installed the most recent 1.33. the VM crashes during UI loading like before." Do you have...

Hi joffi, There is some problem with remote webcam access in latest version. It will be fixed in 1.33.0 tomorrow. Please note that after connecting the remote camera is not enabled (you will see remote desktop first). You need to manually enable it using RightCTRL+F12 after connecting.

And updated installer is now available: https://downloads.mirillis.com/files/beta/remotly/remotly_pc_1_33_0_setup.exe 1. Fixed booter service start 2. Fixed UAC screen in booter mode (non-VM) 3. UI changes (recent inbound connection list is now available in Settings->Security tab)

We will add an option in Settings->General "Close to tray".

Does this happen for booter or full version? Does it happen on the admin account or other/standard user? Cannot repeat this problem on my side. EDIT: i think i might have seen such problem on win 11 22h2. But after reinstalling to 24h2 problem does not seem to happen anymore. EDIT2: Replicated...

Is this the same user as admin user? There is no hand-over from booter to full version if the active user account is different from booter user (admin user that started the booter service). Maybe we are investigating something that is done so by design (at least currently).

Здравствуйте Veyran, это очень плохие новости :( Не могли бы вы попробовать пропинговать сайт remotly.com со своего ПК?

Can you confirm that setting the gpu used for remotly.exe (using display-settings-graphics) to low performance or specific 1 fixes the UI problem for you?

We will check it. Good idea. We will try to initialize 3D device used for rendering to the one which is AMD but in fact is Hyper-V. UI uses vGPU hardware for rendering itself (not hardware acceleration like for video but rather 3D part of GPU like games).

This time it's a bug in the OS itself. You will not see Hyper-V Video but instead duplicated AMD entires. The list looks like this: 1. Let Windows decide (can give random results) 2. AMD: Low power (should use hyper-v) 3. AMD: High power (should use AMD vGPU) 4. AMD: Specific 1 (should use...

My test setup: Two GPUs: Nvidia RTX4060 + AMD installed in one PC. Two VMs running at the same time, one VM using Nvidia and the other AMD. BTW. This allows big cost reduction as one PC can serve multiple users at the same time. One observation on my side. The best performance is achieved...