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Hi ao55jr. Sorry for the late reply. P2P can be blocked in many cases either by the ISP or by router. Are you sure your phone network provides allows P2P connections? If yes then you may need to port forward P2P on your home router (maybe you have more than one router).

You can now download the latest v1.36 APK update of Remotly App for Android from the official download section. This update will be available soon on Google Play Store too. Important changes: 1. Added auto-reconnect on network loss or WiFi to LTE switch 2. UI improvements 3. Stability improvements

Hi Everyone! One week delayed but it's finally ready! This big update includes an advanced virtual display driver which is easy to use in many use cases. Please follow the short guideline below for start and please check tomorrow for an advanced tutorial for Physical PC and Hyper-V PC setups...

I have removed attached screenshot because there was a Connection ID visible in the recent connections list... Please make sure to reset your Connection ID or disable "Allow connections via ID".

HD Graphics 4000 is pretty old (in fact it is a super slow iGPU). Remotly Client is "suspended" so I'm almost certain it hung during start. Can you please let me know what hardware accelerator is selected in Remotly Settings->Video "Hardware acceleration (encoding)" on the desktop computer you...

Good to hear that it works. We will fix this soon.

"Sorry for my terminology. I did mean lock and not log off. Am I understanding correctly that if the blank screen option is not used it will not lock the computer after disconnect?" No problem :) Yes, if privacy mode (blank) is not used no lock will be done after disconnect. There is a separate...

Thank you for the details! I think I know what's going on. If there is no error message on the connecting (client) side than I'm almost sure the problem is with RemotlyClient.bin (client app for PC). Can you please check if this process RemotlyClient.bin is visible in task manager during the...

Hi phelps and welcome to our forum. Paulina from our team told me that it's not log off but rather lock and privacy/blank mode is used. Currently for security reasons we have done automatic lock when you disconnect from a remote PC which has the screen blanked (and keyboard /mouse blocked). If...

Hello and welcome to the forum. Can you provide some more details: 1. Is the the same local WiFi network for both desktop and laptop? 2. What is the error when the connection fails? (by default the connection is first done using P2P and later using Connect Anywhere cloud, when both fail there...

Ok we have verified that there is no remote control for the screensaver desktop (screensaver runs in a separate desktop apart from Logon/UAC/Admin and normal desktop). We will fix it soon. For now there is a simple workaround. Please send the CTRL+ALT+DEL from the client menu (screen below)...

Hi ZiggyGG! Are you running Remotly with administrator rights on the host/server PC?

Hi Everyone, This update includes the following improvements and fixes: - Ability to close the "Remote control lost. Administrator rights required..." message on PC client - Fixed session recording on host side (in M2T format) - Performance improvements and further lag reduction - Remotly runs...

Hi bananaman, Sorry for the late response. Are you using incognito mode every time you log in to Remotly admin panel? If this is the case then it will always ask you to enter the 2-way authentication code. In version 2.x (December) we will add support for Authy and other similar authentication...

Hi Everyone! We have just released a major update for Remotly (PC version). Please check the list of changes below: - Privacy mode (display and keyboard/mouse blocking) is now fully supported when running Remotly without administrator rights (Windows 10/11 required). - Major performance...

Hi ekira! Maybe the ISP has changed (or ISPs configuration has changed). Is this a wirded or mobile internet? Another thing might be router related. Maybe the router's firmware was updated. There are a lot of factors that can cause P2P blocking in any network. To minimize Connect Anywhere...

You can now download the latest Remotly PC version that includes important fixes and new features! Remotly will now notify you that you have lost remote control when connecting to a non-admin Remotly instance. It is also possible to disable v-sync synchronization on PC client. This option...

If you would like to use MAME emulator to remotely play any old arcade game using Remotly please make sure to edit mame.ini file and make the following changes: FIND AND CHANGE: # # OSD VIDEO OPTIONS # video d3d numscreens 1 window 0...

Hi Everyone, We are happy to announce that next week in Remotly PC v1.22.0 we are going to introduce Remotly Virtual Display Device (Remotly VDD) which will allow high performance connection to PC's that do not have a connected monitor (or monitor is turned off). No more HDMI "blanks" or...

After auto exclusive mode detection mouse cursor will disappear on client/connecting side. You can exit this mode by pressing CTRL+M. After focusing Remotly client window again the mouse cursor will disappear on the client side.