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We need to understand why Direct Connection does not work OK for you. Can you let us know what is the bitrate set for you connections?

Hi 2k6, Welcome to our forum. Please let us know if you are connecting using a direct connection or you see the "connect anywhere" icon on the PC client or on the server after connecting. If you are connecting from another computer please look at the title bar after connection and check if...

Hi bananaman. Of course this is not normal. Is this a direct connection? It looks like a direct connection with a very big number of lost packets. For a test please enter connection settings for the device you are connecting to and enable "force Connect Anywhere" located at the bottom of this...

Can you send me the email associated with your Remotly account in a private message?

Did the red button dissapear after ending the connection from admin panel?

Please login to your admin panel and in the "my devices" tab find this PC and check if there is a red "disconnect" button present. If yes, please press it. Please let me know if you see this button.

Ok there is one last chance!

Changing password will not help as this logs out all devices and it would probably make this PC "offline". Do you have auto Windows updates enabled? They restart the PC and this would help in this situation.

This problem might have been fixed but in version 1.18.0 :/

Hi Silvares. We are investigating this problem (it has been reported by several users). Are you connecting to the newest server version (1.18.2)? As an option of "last resort" we are adding "remote reboot" function so it will be possible to remotely reboot a "zombie" server (similar to the "try...

我们将改变远程更改显示分辨率的方式（从连接菜单）。目前，当一个设备连接到主机/服务器并更改分辨率时，断开连接并重新连接后会记住该分辨率。我们认为这没问题。但是当另一个不同的设备连接时，它也会将桌面分辨率更改为上一个连接客户端设置的分辨率。这是错误的。来自新客户端或不同客户端的连接将重置上一个客户端设置的分辨率，并将连接到原始桌面分辨率。

您是否通过以下设置更改远程分辨率：

1.18.2 includes hotfix for VPN setups

Dear All, We have uploaded a new version that adds TLS packaging of AES256 encrypted stream. This is only used for QuickSupport tool to improve interoperability with various hardware firewalls (when the host/server is located behind a firewall like this). Additionally this version should...

请检查 v1.18.1。抱歉出现此问题 :(

We are seeing problems with Amsterdam instance of Connect Anywhere cloud. If this instance is selected there might be problems during connections. We are going to reinstall it tomorrow.

v1.18.0 现已推出。该问题应该已经修复。

是的，GUI 在 1280x720 分辨率以下无法显示，这是一个问题。我们将在明天发布的 v1.18.0 中修复此问题。

我们正在检查这一点。

Thank you for the GIF! Can you let us know what is the resolution/DPI of this desktop. I think there is a small part of the window in the top right corner of the screen.