Search results

Does this happen for a non-admin instance running in the background (close Remotly on admin account, enter installation folder and run Remotly.exe will cause Remotly to start in non-admin mode). This would be a useful hint.

Only happens when "draw frame while connected" is DISABLED in Settings->General. Fixed in 1.17.1.

Please check priv message.

Please check priv message.

Fix wil be available in v1.17.1

Ok I found it! Happens only in the Free plan.

Can't make it gray when I have a mic in the system.

The voice chat button should not be gray when there is a mic present in the system. It is either crossed with a red line when it is diabled or ticked with a green "v" when enabled.

Cannot reproduce this :/ seems to work fine. Installed new version on admin account. Signed out of admin account. Signed in normal user account. Run Remotly without admin rights. Right click Chrome icon "run as admin". UAC visible. Can control it (mouse/enter password)

I have never seen this before but it must be fixed asap. Please let me know: - which codec is set on the server/host side (avc/hevc) - is hardware decoding enabled on the client - does it happen on the android client too? - what is the bitrate set for this connection (on the client) - what is...

Da$# it :[ will check it asap. Is remotly_boot_svc.exe running (i assume it does).

Please send me your account email in a private message. We will check it in the system.

Sorry Bronies27 i forgot you are an old user and you must have an account already created.

Hi Bronies27, The forum account is a different account :) Please create your Remotly admin account here: https://remotly.com/register Please let me know if this helps.

Hi Everyone, You can now update to the latest 1.17.0 version that includes: - New 14 digit/letter Connection IDs - Improvements for Intel, Nvidia and AMD GPUs - Fixed problems with recovery from corrupted signal - Video quality improvements in QuickSupport tool - Added possibility to select...

Hi Ry, Please try this pre-release 1.17.0 version: https://downloads.mirillis.com/files/beta/remotly_pc_1_17_0_setup.exe Please note that this new version will change the current connection ID to the new 14 letter/digit format. The old one will be replaced.

Do you have access to an Android mobile device? If so can you try to login via Remotly mobile app (you should be able to find it by searching "Remotly" in Google Play or you can use the link in the download section). Please send me the email address associated with your Remotly account in a...

Hi Ry and welcome to the forum. You should not experience this problem after the latest mother server fix. Users Fu2chN and gaetanolip reported that the login now works for them on the PC server. Can you log in to your account using the web browser? Can you access your admin panel online? We...

Actually the error was not in the app but on the mother server side. We have added an additional fix also for the app in case the "zombie" device would happen again. It will be included in v1.17.0 that will be released tomorrow.

We have just uploaded the newest version of the Android app to Google Play Store (still awaits approval) and the APK is also available in the download section. What's new: - Added support for new 14 digit/letter Connection ID codes that will be introduced in PC version 1.17.0 - Added Acoustic...