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Can you try to login on a different PC?

Yes. You must be logged in because otherwise you would need to connect on boot using Connection ID and accept the connection using the authorization popup. It is done that way by design. I will pass the problem with your account to the team.

Is "<" the only special character? Were these credentials working in the past on the PC?

Are there any special symbols in your login/password? This is very strange if the android version works.

Hi ZainT, https://downloads.mirillis.com/files/beta/remotly-relay.zip The link is also included in the tutorial at the top of this thread. We will update this tutorial as the admin panel has changed and you must enter ports in a new edit box. So you first enter just the IP and in the next...

This must by some strange issue as no one else is reporting this. I'm sure we will find a solution ASAP.

Hi gaetanolip! What Windows version are you using. Are you still able to login using the 1.13.5 version?

You can use any port of course. But from our tests 443 works in most situations. Still some network inspection tools may be picky about the network data that is sent to the relay. That's why we will add the TLS wrapped version.

Oh and by the way the file transfer in Remotly already uses this method. The ft.remotly.com relay is used for this and transfers files and clipboard end to end encrypted by TLS and additionally AES256.

As for NOC flagging we know that the problem exists in one place. The relay does not use an SSL/TLS certificate as it would require a domain with a certificate to even start the relay. The relay is just a pipe for transporting AES256 encrypted data. It has no access to the symmetric key so an...

Sorry ZainT! I thought you were to use the docker version 🫤 I will ask someone from our team to either add a link to the bare metal version with the relay in the panel or I will paste a link here shortly.

Hi ZainT! You don't need any links for the docker version. Plese use the short tutorial above (it's very simple if you have docker already installed, just 2 command lines). I guess your employers NOC does not flag Anydesk after recent attack on them where the attackers got unattended access to...

After setting up your docker instance please edit the "custom relay" fields in your admin panel.

Remotly v1.14.0 for PC is now available. Changelog for this update will be available soon.

Updated admin panel is now available. You should see 2-step verification to your admin panel from this update.

Our relays have been reverted to bare metal mode. The zip with the binaries will be available for download in the admin panel soon (remotly.com and state servers will be updated in the next few hours).

Ok... Dockers are horrible at networking. We are seeing much more stuttering on our production relays. We are going to revert everything tomorrow :/

Yes! We are sorry for the delay: Please find a short tutorial regarding custom relay setup below. It is not possible to use it until the admin page is updated (this will be done tomorrow) + updates on PC and Android are needed (v1.14.0 for PC and Android v1.33 - these will also be ready...

Hi Stardisk, sorry for the late response. We will check this ASAP.

Hi hikokun! Sorry for the late response (we are working 24/7 on a new big update). Does the game you are using remotely show a mouse cursor? Or does it support touch screen and you want to "pass through" the clicks from the mobile screen as they would be pressed on the remote touch screen?