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We have not changed the HDR part in the server since 1.11.4. I don't understand what could have happened. And as I wrote previously I have checked it on the Sony device and connected to 1.12.1 as we speak.

To make sure it worked in 1.11.4 it would be best to connect and record the video on the server and then check the MP4 if the video is in fact 10bit HEVC BT.2020.

But please check this option in General Settings in the Android app. Is it available to enable/disable?

Ok so it will still work for Android but from PC it will not work anymore as it is now available only for Home use. But I think we will bring it back tomorrow for Commercial as well. This was a stupid idea to disable HDR for commercial plans. What is a bad news it that it worked in 1.11.4 and...

You should see the option to allow HDR streaming in general settings of the android app. If it is grayed out then it means the display is not HDR capable and the PC running in HDR will tone map the video to SDR format and stream it in HEVC 8bit.

I have just connected from my Sony Xperia 1 III phone to my HDR enabled PC and it seems to work. I have made a local recording during the connection and the video in the recording is HEVC 10bit BT.2020.

Hi vamp, Does your Android phone have an HDR display? Does it work when connecting to 1.11.4 server version? Can you also let us know what Remotly Plan do you see in the "My Account" window.

Hi Anton, Can you please install 1.12.1 once again on the PC with Radeon 3000 and replace the AVEngine.dll file with this one: https://downloads.mirillis.com/files/beta/AVEngine.dll This should detect that the GPU does not have full D3D11.1 support and use D3D9 for decoding/rendering. Thank you!

Hi Everyone, You can now download (https://remotly.com/download) 1.12.1 version with the following hot fixes for 1.12.0 version: - Important stability fixes for "black screen" problems (after changing streaming bitrate from high to low) - Fixed framerate selection for connections via Connection...

Update is now available for download: https://remotly.com/download Please note that it shows 1.12.0 in the about dialog window but this is a minor bug we have found after building this release. Please let us know if you can now control the PC remotely when Lineage2M is running.

Please make sure to use the new version that will be uploaded later today as we have found and fixed some critical problems (with black screen in other situations).

Hi again, ATI Radeon 3000 does not fully support Direct3D 11. The new client introduced in 1.12.0 uses NV12 textures and they are not supported on this GPU in your PC. That is why using 1.11.4 works (the old Direct3D 9 base client is fully compatible with this GPU). We will try to make some...

Hi Anton, Thank you for the log. Is the ATI Radeon 3000 Graphics the only GPU in this PC? I understand that you see the UI controls on the caption bar of the client window (only video is black)?

Ok, so now we are sure it's a problem with the new client app (after switching to D3D11 for rendering and decoding). It would be awesome if you could do one more test: - Install 1.12.0 on the problematic PC and connect to laptop (1.12.0) but with the video encoding acceleration set to Disabled...

Problem found and fixed 😈 Update will be available later today

Hi Nikku, We will check this today. Please make sure to close Lineage2M during update installation (remotly_x64.dll cannot be replaced/overwritten when it is used by another process).

Hi vamp, I don't think it's this problem since rolling back to 1.11.4 helped Anton. Also Anton mentioned that he can connect to this PC (laptop) using Remotly on mobile device. This problem is with the client after we have moved to D3D11 video decoding (D3D11VA). We had to make this change as...

And also can you let us know on which side did downgrading to 1.11.4 help. Was is the PC the laptop or both? This information will help us a lot.

Thank you Anton for your help! Can we send you a debug version (via private message) of the client executable with detailed logs?

We have discussed this problem and it seems not to be related with the laptop to which you are connecting but with the PC where the video is decoded. Please do the following: On the laptop (server) in Settings->Video please check what hardware acceleration is selected for encoding. If you see...