[SOLVED] ASUS ZenFone 6 disconnected

mirillis

mirillis

Administrator
Staff member
Hello Willy,

Did you press the "send report" button. There is an additonal Java call stack send to the crash report server (it is not visible in the crash report dialog). We will add the Java stack in the next update to the crash report dialog so it will be visible in recordings.

One more question. Is your device rooted? This crash is probably related with the same crash we see in other crash reports. The hardware video decoder fails.

And last question. Does this happen all the time?
 
mirillis

mirillis

Administrator
Staff member
Thank you! We will find this crash report using your device name and send time.

We will prepare a test version which renders the video in a different format.
 
mirillis

mirillis

Administrator
Staff member
Screenshot_20230215-014330.png

Crash report found. As I predicted this is again the annoying crash in video decoder driver. The decoder is tested for 4K decoding. I think this is what is causing the problem. It should just return an error and we would again test if for 1080p and so on. But the 4K test crashes on some devices. We will remove the 4K/UHD support and upload a test version.
 
mirillis

mirillis

Administrator
Staff member
Great news! We will add this fix to the official version (1.20) later today. This version also includes custom P2P setting to allow router port forwarding (last option in General Settings).
 
mirillis

mirillis

Administrator
Staff member
For your help and assistance we are going to upgrade your version to Premium. You should see the change soon.
 
You must log in or register to reply here.
Top