windows 7

[mirillis]

The crash happens inside Remotly's core. It can be anything and will be difficult to trace without a crash dump file.

Can you please create crashlog.txt (empty text file) in the installation folder. Next run Remotly and when it crashes check the folder "crash" which is also located in the installation folder. Please let me know if you see files other than readme.txt there.

 

[bodyzitz]

ok so yes i see 3 of the files which are crashdump.log, dmp and dm0

 

[mirillis]

Great. can you upload them somewhere so we can download them (we need to add such functionality in Remotly soon...).

 

[bodyzitz]

like where? discord or anything else?

 

[bodyzitz]

here's a link for the files https://limewire.com/d/yXDik#TIIFFDMdFI

 

[mirillis]

Awesome. The crash happens in file transfer module. I have forwarded it to the person responsible for this.

 

[bodyzitz]

also can i ask something does remotly work with linux?

 

[bodyzitz]

so when you upload the new update?

 

[mirillis]

also can i ask something does remotly work with linux?

Not yet. We are working on Mac version first. Linux support will be added after Mac.

 

[mirillis]

so when you upload the new update?

We will upload the fixed dll soon (for testing).

 

[bodyzitz]

We will upload the fixed dll soon (for testing).

okay i'am waiting

 

[bodyzitz]

so is it done?

 

[mirillis]

Not yet.

 

[mirillis]

Can you check the updated file (digitally signed):

https://downloads.mirillis.com/files/beta/remotly/zapboard.dll

Please replace the same file which is located in Remotly installation folder.

 

[bodyzitz]

Okay

 

[bodyzitz]

Finally the app starts running thanks so much sir and hope you have a nice day