Windows 7

[bananaman]

The installer is not working on a WIndows 7 system just installed and tested it would not launch with error as per image below.

https://imgur.com/EQEMqhi

 

[mirillis]

Very strange. We are testing on Windows 7 before every big release and I've seen it working last week. This maybe something machine specific.

Please create a crashlog.txt file in the installation folder and start Remotly. After the problem occurs please look inside the crash folder that is located in the installation folder and please let us know if you see the crash dump files and log.

 

[bananaman]

It did not even launch now I created a crashlog.txt in installation folder but there is nothing there.

 

[mirillis]

Can you send the comtent of dxdiag.txt file for this machine in a private message to me?

 

[bananaman]

Yes I just sent you a PM

 

[mirillis]

Yes I just sent you a PM

Already replied.

 

[Lula]

Good evening,
I have the same problem in Windows 7
After installing, a similar screen pops up, only in Polish.
Please help.
Regards
Wojtek

 

[Lula]

After installation, a window like this appears

and then

after translation

=====================================================
Remotely has stopped working.

This program has been stopped from working correctly
due to a problem. Close the program

Close the program
=====================================================

I kindly ask for help

 

[mirillis]

Hi Lula, please create a crashlog.txt file in Remotly installation folder. Then run Remotly. After the crash please check the installation folder again and find a "crash" folder that will be located there. Please let us know if there are any files in this crash folder.

 

[Lula]

Hi. Yes. There is a readme file in the CRASH folder, and it says: "Create crashlog.txt in remontly installation folder (folder where Remontly.exe is located) to allow crash report creation. Remontly may start slower in this mode"

 

[mirillis]

There is only one file in this folder?

 

[Lula]

Yes