Windows 7

[bananaman]

The installer is not working on a WIndows 7 system just installed and tested it would not launch with error as per image below.

https://imgur.com/EQEMqhi

 

[mirillis]

Very strange. We are testing on Windows 7 before every big release and I've seen it working last week. This maybe something machine specific.

Please create a crashlog.txt file in the installation folder and start Remotly. After the problem occurs please look inside the crash folder that is located in the installation folder and please let us know if you see the crash dump files and log.

 

[bananaman]

It did not even launch now I created a crashlog.txt in installation folder but there is nothing there.

 

[mirillis]

Can you send the comtent of dxdiag.txt file for this machine in a private message to me?

 

[bananaman]

Yes I just sent you a PM

 

[mirillis]

Yes I just sent you a PM

Already replied.