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We must fix this asap as v1.24.1 is almost ready with another batch of performance improvements (Nvidia host/client side and AMD/Intel client side).

Hi hhspiny, thank you for reporting this. Do you see the admin instance when no users are logged? This works on my side as it should.

One more question. Are you changing the system sound device on the host/server DURING the connection?

I have verified that the minimal version for the "new" sound capture engine is 19041 (this allows removal of incoming mic sound from the captured system sound to prevent echo from going back to connected user).

Hi TANTOS welcome to Remotly forum and sorry for the late reply. Is there a reason why you are using 10 Pro 20H2 19042.746 (old update)? It might be difficult to investigate this because we do not have access to this particular Windows version.

It's pretty complex at the moment. But we will make it user friendly and more efficient soon.

Hi KauUno and thank you for this important question. If I understand correctly you want to have a 2 monitor remote setup on hyper-v and remotely connect to it using 2 physical displays? If this is the case then currently in v1.x it can be done like this: 1. Create virtual display on hyper-v (I...

Hi ao55jr. Sorry for the late reply. P2P can be blocked in many cases either by the ISP or by router. Are you sure your phone network provides allows P2P connections? If yes then you may need to port forward P2P on your home router (maybe you have more than one router).

You can now download the latest v1.36 APK update of Remotly App for Android from the official download section. This update will be available soon on Google Play Store too. Important changes: 1. Added auto-reconnect on network loss or WiFi to LTE switch 2. UI improvements 3. Stability improvements

Hi Everyone! One week delayed but it's finally ready! This big update includes an advanced virtual display driver which is easy to use in many use cases. Please follow the short guideline below for start and please check tomorrow for an advanced tutorial for Physical PC and Hyper-V PC setups...

I have removed attached screenshot because there was a Connection ID visible in the recent connections list... Please make sure to reset your Connection ID or disable "Allow connections via ID".

HD Graphics 4000 is pretty old (in fact it is a super slow iGPU). Remotly Client is "suspended" so I'm almost certain it hung during start. Can you please let me know what hardware accelerator is selected in Remotly Settings->Video "Hardware acceleration (encoding)" on the desktop computer you...

Good to hear that it works. We will fix this soon.

"Sorry for my terminology. I did mean lock and not log off. Am I understanding correctly that if the blank screen option is not used it will not lock the computer after disconnect?" No problem :) Yes, if privacy mode (blank) is not used no lock will be done after disconnect. There is a separate...

Thank you for the details! I think I know what's going on. If there is no error message on the connecting (client) side than I'm almost sure the problem is with RemotlyClient.bin (client app for PC). Can you please check if this process RemotlyClient.bin is visible in task manager during the...

Hi phelps and welcome to our forum. Paulina from our team told me that it's not log off but rather lock and privacy/blank mode is used. Currently for security reasons we have done automatic lock when you disconnect from a remote PC which has the screen blanked (and keyboard /mouse blocked). If...

Hello and welcome to the forum. Can you provide some more details: 1. Is the the same local WiFi network for both desktop and laptop? 2. What is the error when the connection fails? (by default the connection is first done using P2P and later using Connect Anywhere cloud, when both fail there...

Ok we have verified that there is no remote control for the screensaver desktop (screensaver runs in a separate desktop apart from Logon/UAC/Admin and normal desktop). We will fix it soon. For now there is a simple workaround. Please send the CTRL+ALT+DEL from the client menu (screen below)...

Hi ZiggyGG! Are you running Remotly with administrator rights on the host/server PC?

Hi Everyone, This update includes the following improvements and fixes: - Ability to close the "Remote control lost. Administrator rights required..." message on PC client - Fixed session recording on host side (in M2T format) - Performance improvements and further lag reduction - Remotly runs...