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Ok, so now we are sure it's a problem with the new client app (after switching to D3D11 for rendering and decoding). It would be awesome if you could do one more test: - Install 1.12.0 on the problematic PC and connect to laptop (1.12.0) but with the video encoding acceleration set to Disabled...

Problem found and fixed 😈 Update will be available later today

Hi Nikku, We will check this today. Please make sure to close Lineage2M during update installation (remotly_x64.dll cannot be replaced/overwritten when it is used by another process).

Hi vamp, I don't think it's this problem since rolling back to 1.11.4 helped Anton. Also Anton mentioned that he can connect to this PC (laptop) using Remotly on mobile device. This problem is with the client after we have moved to D3D11 video decoding (D3D11VA). We had to make this change as...

And also can you let us know on which side did downgrading to 1.11.4 help. Was is the PC the laptop or both? This information will help us a lot.

Thank you Anton for your help! Can we send you a debug version (via private message) of the client executable with detailed logs?

We have discussed this problem and it seems not to be related with the laptop to which you are connecting but with the PC where the video is decoded. Please do the following: On the laptop (server) in Settings->Video please check what hardware acceleration is selected for encoding. If you see...

And one more question. Please let us know what GPU/GPUs are in the laptop.

Hi Anton, Thank you for reporting this problem. If you are using the installer please close Remotly and open the installation folder. From there please double click Remotly.exe. This will run Remotly without admin rights (if it was installed with admin rights in Program Files folder). Next...

We have found some missing phrases just before the update and decided to use google translate to not leave them in english :/ We will be very grateful for your help in fixing them 😉

Hi vamp, This fix is scheduled for v1.12.1. We will send a link to a test version as soon as it is ready.

Dear All, This massive (and delayed) update will include: - AES-256 End-to-End encryption with RSA-4096 key exchange for all connections and all plans - End-to-End HDR connection between PCs - Improved P2P (UDP) connections - New advanced admin panel with monthly connection reports, multiple...

Hi vamp, Sorry for this update taking so long but it is huge and we need to make sure everything will work fine. We have verified all translations (old and new) and we are missing some sentences (I have posted them below). We would be very grateful for your help in translating them...

Thank you for this great idea with the link sharing. This may involve more work but it would allow users managing their custom layouts from the admin panel. "I used few days your Android App. And I have a lot of bugs and "bad things". But it is better then another apps i found. I have a lot of...

Hello DoubleTapInside and thank you for this very important question! Unfortunately sharing virtual Android (and soon iOS) layouts is currently only possible with your own account between different devices. BUT we are already working on this so it will be possible to share your layouts with...

Running with admin should also work. But we will check it and let you know asap. Installing with admin rights uses the program files folder. Installing without admin rights uses the users local folder. There are limitations from the system when apps are not running from program files even when...

Hi Larkony! Are you running Remotly with admin rights (either installed with admin rights or portable version run with admin rights)? Without admin rights it will not be possible to send input/control to UAC elevated processes. We highly recommend installing Remotly with admin rights. This...

The camera streaming option is just a proof of concept and can be used for monitoring purposes. It will be transformed into a fully functional video conferencing add-on soon.

Ok I know what it is! Please turn off the camera streaming option. It looks like some kind of virtual camera device. When camera streaming mode is enabled remote control is not possible except for the default Ctrl+F12 combo that will remotely turn off the camera. Please disable camera streaming...

Do you see this blue box on the PC to which you are connecting? Or only on the stream?