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Great news! We will add this fix to the official version (1.20) later today. This version also includes custom P2P setting to allow router port forwarding (last option in General Settings).

Hi Willy, Please check this test version: https://downloads.mirillis.com/files/beta/remotly-release-v6_1.20-15Feb2023_11-48.apk (it is digitally signed just like the official versions) Please let me know if it helps. Thank you!

Crash report found. As I predicted this is again the annoying crash in video decoder driver. The decoder is tested for 4K decoding. I think this is what is causing the problem. It should just return an error and we would again test if for 1080p and so on. But the 4K test crashes on some devices...

Thank you! We will find this crash report using your device name and send time. We will prepare a test version which renders the video in a different format.

If we send you a test APK can you check if it will fix this problem?

Hello Willy, Did you press the "send report" button. There is an additonal Java call stack send to the crash report server (it is not visible in the crash report dialog). We will add the Java stack in the next update to the crash report dialog so it will be visible in recordings. One more...

:( We will send you a private message with a debug version of the Remotly_x64.bin helper process so we can find why it is not starting (or closing just after start)

Can you take a look in the crash folder (located inside the folder where Remotly_x86.bin... files are located). Is this crash folder empty?

We have found the root of this problem. What antivirus is this PC running? Can you right click on the Remotly_x64.bin and scan it with the antivirus installed? Can you check the antivirus if this file was somehow blocked from loading?

Thank you ArcziCross for reporting this. We have narrowed potential problem source. 1. Are the files: remotly_wincore.dll, Remotly_x86.bin and Remotly_x64.bin located in the folder where Remotly.exe process exists? 2. If yes then during startup please open task manager and check if the...

Ok it doesn't even reach check point 07 (CP07=APP_CP_INIT_WINDOW_DONE) :/ I will get back to you ASAP.

Please send us the content of this log file: C:\Users\<your user name>\AppData\Local\Mirillis\monflo_log.txt This will tell us where the startup process has hanged. This log looks like this: [MonfloLog] CP01=APP_CP_COUNT_PROCESS_DONE CP02=APP_CP_DEBUG_ALLOC_CONSOLE_DONE...

Hello ArcziCross, Does the progress bar at the bottom animate or does it just stand still? First thing that comes into our mind is that something failed during startup (like microphone/camera device listing etc.).

We have just finished updating license states so they should now display valid names. The Monflo password reset page is also back (please use this link in incognito mode if your browser cache still shows the Remotly login page): https://monflo.mirillis.com/password/reset

Merci! Tomorrow the Open Beta text should change to the valid one.

We have added one more option to the android app. It allows to set a custom P2P port for direct connections. Now using router settings it is possible to port forward the traffic to the Android device. I would be grateful if you could help us with the following new sentences: <string...

Hi Darkwolves, We are still the same company! Your old account must work both for Monflo and Remotly. Please send me your e-mail address associated with your Monflo account in a private message. We will check everything. The accounts will change from Open Beta to their Monflo equivalent...

Dear All, We are seeing one type of crash that appears in the crash report database. This crash is always the same on different devices. We still don't know how this happens but it looks like something with the video decoder. The cash occurs in the MediaCodec which is an internal Android...

[UPDATE] After deeper analysis we have decided not to set a fixed port. We will add the custom P2P port setup option. This will be much safer as potential attacks won't be possible like on a publicly known port. Users will have their own ports forwarded but they will be random to a potential...

Hi 123qwert123, Some routers block P2P connections of 2 devices from different networks without using DMZ or port forwarding. Since Remotly currently uses a random free port for P2P connections it is not possible to open a single port on the router to make the P2P connection work. Currently it...