WINDOWS 7
- Thread starter Yuki
- Start date
Hi Yuki,
It works on our test Windows 7 PCs so it must be a machine specific error.
Can you please check this folder:
C:\Users\<you user account name>\AppData\Local\Mirillis
And check if you can find these files there:
1. remotly_exe_log.txt
2. remotly_log.txt
If you see them please paste their content here (there is no personal or security data in these files).
Thanks!
It works on our test Windows 7 PCs so it must be a machine specific error.
Can you please check this folder:
C:\Users\<you user account name>\AppData\Local\Mirillis
And check if you can find these files there:
1. remotly_exe_log.txt
2. remotly_log.txt
If you see them please paste their content here (there is no personal or security data in these files).
Thanks!
[RemotlyExeLog]
[CP] >> APP_INIT
[CP] >> GUI_INIT
[CP] >> GUI_CREATE_CEF_SESSION
[CP] << GUI_CREATE_CEF_SESSION
[CP] >> GUI_CREATE_BROWSER [main]
[CP] >> BROWSER_INIT
[CP] >> BROWSER_CREATE_CEF_CONTEXT
[CP] << BROWSER_CREATE_CEF_CONTEXT
[CP] << BROWSER_INIT
[CP] >> BROWSER_OPEN
[CP] << BROWSER_OPEN
[CP] << GUI_CREATE_BROWSER [main]
[CP] << GUI_INIT
[CP] << APP_INIT
[CP] JS_NATIVE_INTERFACE_CREATED
[CP] >> GUI_CREATE_BROWSER [application]
[CP] >> BROWSER_INIT
[CP] >> BROWSER_INIT_WINDOW
[CP] << BROWSER_INIT_WINDOW
[CP] >> BROWSER_INIT_RENDERER
[CP] !! BROWER_INIT_FAILED
This one is from remotly_exe_log.txt
Second one i didn't found
Ok there other file is not there since it failed before it got there.
[CP] >> BROWSER_INIT_RENDERER
This is the point where Remotly startup has failed.
It initializes DirectX 11 user interface renderer there.
Can you let me know what GPU do you have installed in this PC?
And also GPU driver date.
[CP] >> BROWSER_INIT_RENDERER
This is the point where Remotly startup has failed.
It initializes DirectX 11 user interface renderer there.
Can you let me know what GPU do you have installed in this PC?
And also GPU driver date.
It seems that either there is no standard GPU installed or there are no proper GPU drivers installed and a generic one is used (that does not support DirectX 11).
If there is a GPU installed we need to know the vendor and model.
Please check this link (this user has the same problem):
You could also run dxdiag.exe to check if there is a GPU installed.
If there is a GPU installed we need to know the vendor and model.
Please check this link (this user has the same problem):
You could also run dxdiag.exe to check if there is a GPU installed.
"The Intel Core i5-3470 Processor has Intel HD Graphics 2500 Technology integrated into it. It also comes with Intel Clear Video HD Technology to handle high definition playback with ease."
Please install Intel drivers for Intel HD Graphics 2500.
This is a very old GPU but you should be able to use H264 video encode/decode with hardware acceleration.
You can download drivers her (official Intel website):
www.intel.com
Please install them and check if you will see Intel HD Graphics 2500 instead of this "Standard VGA"
Please install Intel drivers for Intel HD Graphics 2500.
This is a very old GPU but you should be able to use H264 video encode/decode with hardware acceleration.
You can download drivers her (official Intel website):
Intel® Core™ i5-3470 Processor (6M Cache, up to 3.60 GHz) Downloads, Drivers and Software | Intel
Intel® Core™ i5-3470 Processor (6M Cache, up to 3.60 GHz) - Download supporting resources inclusive drivers, software, bios, and firmware updates.
www.intel.com
Please install them and check if you will see Intel HD Graphics 2500 instead of this "Standard VGA"
Thank you, you helped me a lot, but there is another problem, when I log into my account, it gives me a 403 error, although the data is correct"The Intel Core i5-3470 Processor has Intel HD Graphics 2500 Technology integrated into it. It also comes with Intel Clear Video HD Technology to handle high definition playback with ease."
Please install Intel drivers for Intel HD Graphics 2500.
This is a very old GPU but you should be able to use H264 video encode/decode with hardware acceleration.
You can download drivers her (official Intel website):
Intel® Core™ i5-3470 Processor (6M Cache, up to 3.60 GHz) Downloads, Drivers and Software | Intel
Intel® Core™ i5-3470 Processor (6M Cache, up to 3.60 GHz) - Download supporting resources inclusive drivers, software, bios, and firmware updates.
Please install them and check if you will see Intel HD Graphics 2500 instead of this "Standard VGA"