Recent content by mirillis

This update fixes a major problem in Remotly QuickHost tool (after a clean installation the generated Connection ID was replaced by a new Connection ID by the booter service). IMPORTANT: The digital signature of the installers and new files has been updated and may show Windows SmartScreen for...

Does P2P direct connection work in this configuration?

Hi hhspiny, "change network interface from default setting to zerotier virtual port --> works fine. so, the default setting did not choose the right interface to use." This is exactly what other users had to do to make it work. In fact in this scenario both network interfaces are used at the...

Home Ultimate has 4K for Connect Anywhere and after the latest update even 5K and 6K. Home Premium has 1440p max for Connect Anywhere. You can check the quality for 1440p now using connection settings and compare between 2160p and 1440p. It is recommended to use Original when connecting to 4K to...

Please check now. You should see Ultimate.

We will enable it by hand for you.

You can enable the full version trial on the Plans website (link above). Select Commercial use. Scroll down to Ultra High quality and click "Try for free". This will unlock almost all functions and options for you.

The version is assinged to your Remotly account. It will work on any computer or mobile device you use for login. As for the features assigned to each plan please check here: https://remotly.com/plans

Please give me a moment. I will post on how to enable the trial. It is done in your admin panel. You need to login to your account admin panel: https://remotly.com/login

Does P2P connection work for you? I can see that "Force Connect Anywhere" is enabled in the connection settings. I assume you have turned it on since P2P does not work in your network. I have double checked the plans and native 4K connections (the case we are talking about here) are only...

And what is the host resolution? You have set video resolution to 2160p. Are you connecting to a 4K host from a client with 4K monitor? Summarizing. Do you want to connect in native 4K resolution?

Hi Boris, This should be easy to fix. First please let us know from what platform are you connecting. PC, Android or macOS client? Next please check connection settings set on the client side for the host you are connecting to. From your description it looks like the connectiom resolution is...

Currently we are having problems with new SSL certificates installed on the servers. PC and macOS versions work OK but Android app is not logging in to Remotly accounts. We are investigating this problem and post when the problem is resolved.

Hi hhspiny, Please forgive us for the late reply. Did you set the network interface on the host to the VPN tunnel (and not the physical network interface)? There is another thread where other users had a similar problem and were able to use both direct connection and connect anywhere...

It looks like something is blocking the traffic (like a firewall etc.). Please install the latest version on the client side from which you cannot connect and enable "Enforce TLS for all inbound and outbound connections" in Settings->Network. This problem is not related with network speed...