Recent content by mirillis

A new pre-release v1.39.0 installer is now available: https://downloads.mirillis.com/files/remotly_pc_1_39_0_setup.exe New changes include: - Online/offline states are now visible for QuickSupport and QuickHost devices added in the admin panel using connection ID code

Hi Everyone, You can now download and test the latest update before it goes public this week: https://downloads.mirillis.com/files/remotly_pc_1_39_0_setup.exe This update includes the following changes and improvements: - Fixed problem with Nvidia Settings tray menu (blocking remote control) -...

Pre-release v1.39.0 is now available: https://downloads.mirillis.com/files/remotly_pc_1_39_0_setup.exe

Hi Stardisk, BTW. The proxy option (manual IP setup) should be added in v1.40.0 together with chat function.

We have finally found what causes this problem. Fix will be available in v1.39.0 tomorrow.

UPDATE: Remote control with stylus/pen device works. The Nvidia Settings tray menu can be clicked or closed this way.

Hi Fishwalker, This is a known problem. It looks like it only happens with Nvidia Settings which is very strange. All remote input stops working when this Nvidia Settings tray context menu appears. Even remote touch screen events and remote pen/stylus device events (which are handled in a...

Very strange. Looks like everything is ok :/ Does google.com website work for you?

Hi Avernus, Please run cmd.exe and check and let us know if ping to remotly.com and api.remotly.com servers work for you: ping remotly.com ping api.remotly.com

Fix will be available in v1.38.1 later this week. After system restart/shutdown Remotly is not closed by the system and "this app is preventing shutdown" screen can be remotely controlled.

Hi Fishwalker and welcome to the forum. Can you let us know for which application is the "this app is preventing shutdown" showing? I assume it is not for Remotly as it has already terminated. Moreover this window where the system shows there are apps still running should time out after some...

Hi Everyone, We have just release a new update for Remotly QuickSupport remote assist tool. Here are the changes introduced in this latest update: 1. No UAC popup asking about privileges elevation is shown during RemotlyQS startup (if needed this can be done using Windows context menu (right...

Hi esem, Remotly client for iOS and macOS are in the testing phase. I've seen it and have been using it. Ultra low latency video works great but there are some overall problems with audio, microphone and UI. They are still not as good as the Android version but should be released in February...

Hi Stardisk, "So, another question: is there a way to enter connection IP manually on client? Like in Windows RDP?". In normal situation this should not be necessary but we have talked about it internally and will allow this in one of the next updates (in Settings->Network tab).

Hi Everyone, We are releasing one more big update to address user requests. This update also adds some fixes and improvements for Remotly PC client app. Please read below changes that have been introduced in this new update: 1. Possibility to completely turn off automatic game mode using...