Recent content by mirillis

Hi hhspiny, Please forgive us for the late reply. Did you set the network interface on the host to the VPN tunnel (and not the physical network interface)? There is another thread where other users had a similar problem and were able to use both direct connection and connect anywhere...

It looks like something is blocking the traffic (like a firewall etc.). Please install the latest version on the client side from which you cannot connect and enable "Enforce TLS for all inbound and outbound connections" in Settings->Network. This problem is not related with network speed...

We are happy to announce that Remotly macOS client v1.0 is almost ready for public release. Please find some screens from this new version below:

Hi Everyone, We have just release a new update that adds remote connection in native 5K and 6K resolution. This feature is available for Home Ultimate and Commercial Ultimate/Enterprise plans (in P2P mode). Please note that the following requirements must be met to allow such connections: -...

The problem with RemotlyQH installer name has been fixed in v1.39.4 which is now available for download in the admin panel. Please read more here: https://community.remotly.com/threads/remotly-pc-host-client-and-quickhost-v1-39-4-are-now-available.2252/#post-3663

Hi iridescenties, We will do our best to figure out what is causing this problem. Please let us know what is happening when you press "try again" in the "no signal" popup. This should switch to a software only compatibility mode and you should see video. You can also force compatibility mode...

OK "RemotlyQH_xxxxxxxx (1).exe" explains everything :) It will be fixed in v1.39.4 update tomorrow to work with (1),(2)... suffixes. There will be an auto-update soon. We do not want to force updates by default so it will be executed through the admin panel. The admin will be able to test the...

We have double checked this and there is only one way the QHID can be set to X during QuickHost installation. If the name of the installer is not 22 characters in length. When QuickHost installer is downloaded from the Remotly admin panel the length of this name is always 22 characters. If it's...

Yes Krzysztof, that's the one. But you had an 'X' there which should never happen. We will investigate it ASAP.

Dera Krzysztof, We have checked your license and organization identifier and they are OK. There must be some other issue. Maybe a firewall is blocking RemotlyQH from accessing network?

So you installed the new update over the previously installed version using the RemotlyQH_<organizationidentifier>.exe and after the installation when trying to start Remotly QuickHost you get the "invalid organization identifier" error? Please run regedit.exe and check this registry key...

Hi Krzysztof, Did you run the new version with the RemotlyQH_<organizationidentifier>.exe name?

Hi Everyone, We have just release a new update that is the last small update before v1.40 release coming later this month. This update includes the following changes and improvements: Remotly PC Host - Enforce TLS for all inbound and outbound Connect Anywhere (relay) connections. This new...

Beta clients for iOS/macOS will be released by the end of this month. Sorry for this taking so long :(

Hi austinr, Welcome to the forum. Please follow the steps below on how to connect to 2 or 3 remote displays as separate client windows. Please note that this is not the final solution that will be available in one of the next updates and will allow connection to multiple remote monitors with a...