Search results

Hi hhspiny, I'm not so sure about this. Go this problem once last week: - Running full version everything looked OK on the UI but this particular PC was visible as "offline" on all clients - Tried to connect from this problematic PC and it worked (only the host part was not working) - Using...

We are working hard on making booter work with low-level capture engine in Hyper-V with GPU-P and virtual display. We see similar problems discussed in this thread on a Hyper-V VM running with Intel UHD 630 GPU as GPU-P. Now everything works like a charm with best possible performance and...

BTW. We will prepare new remotly_x86.bin and remotly_x64.bin with more logs. This way we will be able to exactly locate the place where VM crash happens. It would be ideal to make the original version work without any workarounds.

Thbak you so much! I will try to replicate these problems running the same test scenarios. I do not undestand one thing. The new test version should work just like the booter but with UI. "the bad news is blank screen. reproducible". By blank do you mean the video on the Hyper-V is not...

Thank you so much! We have almost localizex the problem. I will upload a new zip with another update soon.

BTW. There are also log files for these .bin files. They are also located where the previous log files were. Can you let me know if you see a file named "action_bin_x64_log.txt" in C:\Users\<user name on your hyper-v>\AppData\Local\Mirillis folder?

Hi hhspiny, Sorry it took so long. Please check the file below: https://downloads.mirillis.com/files/beta/remotly/remotly_1_32_1_test.zip Please overwrite files in Remotly installation folder with these new files (all are digitally signed) It includes files that will be used in 1.32.1 update...

Hi bodyzitz, We are working on a new update and have uploaded the files which have changed. We have added more checkpoints to localize the problem you have reported. Please download this file: https://downloads.mirillis.com/files/beta/remotly/remotly_1_32_1_test.zip Inside you will find new...

Do you have a webcam connected to this PC?

Hi bodyzitz, and thank you for the logs (this is how a useful report should always look like 🤗) The last checkpoint is missing in the second log (there should be CP24 but it only got to CP23) We will get back to you soon.

Can you let me know if you have "Default" set as network interface in Settings->General?

I will prepare remotly_wincore.dll which works the same for full version and booter version (not start .bin helper processes).

It works OK in booter mode with hardware acceleration when there is no UI? There is still one other option. The problem might be with remotly_x86.bin or remotly_x64.bin processes which I think are not used by the booter.

:( we must add more checkpoints and make sure they are stored/flushed to the log file before the crash happens.

BTW. Can you also try to start Remotly without administrator rights on the Hyper-V. Please let me know if this will make any difference (Run Remotly.exe from installation folder).

Thank you! Good news is that the UI starts properly. The core crashes. I have uploaded one more remotly_wincore.dll (also digitally signed): https://downloads.mirillis.com/files/beta/remotly/remotly_wincore.dll 1. Does not initialize D3D9 (legacy stuff for old Windows operating systems) 2...

The UI is using CEF for UI rendering (yes, it might initialize something that causes problems). Could you be so kind and past the content of these two files: C:\Users\<user name on your hyper-v>\AppData\Local\Mirillis\remotly_exe_log.txt C:\Users\<user name on your...

"UI shows up for a few seconds before crashing" that's very good news. I'm sure we will find the root cause of this problem soon.

BTW. Can you see the UI before the BSOD/crash occurs???

File uploaded (digitally signed): https://downloads.mirillis.com/files/beta/remotly/remotly_wincore.dll To disable video decoding hardware acceleration (for all possible GPU vendors) please add a new registry value: DisableHwDec (REG_DWORD) and set it to "1" in the following registry key...