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The problem was very complicated and hard to repeat. During a master server update (or possibly in some other situation) the automatic re-login process was not completed fully (only partially) because of some network timeout or something similar. This left a device in a "zombie" like state (but...

The problem should now be fixed. The login problem was reported for a long time and was difficult to trace but from now on it should not happen anymore.

Please check this device again. Thanks!

Unfortunately the problem is more serious and there might be a problem with login to user's account on such device. So if you see "online" state for a device and will try to login to it on PC (it works from admin panel and mobile app as these are only clients) it might give you "Login failed"...

We have found the problem. We are working on it. I will let you know when it's fixed. It might just start working or and update of the server to v1.17.0 will be needed.

Yesterday, the mother server was updated and restarted. We have been informed that some hosts have not logged in properly and are unreachable (the host state is "online" but clients cannot connect to them showing error -1). We are investigating this problem and hope to have a fix for v1.17.0...

We are targeting end of autumn. We also have a hardware device in our plans that will allow to play any console game (ps4/5, xbox and nintendo) on any low power device with up to 4 players.

I hope we can fix this with the extended debug installer version that will be ready soon.

Using an 11 digit only ID (as per competition) is not safe at all and a collision probability is very high when 500k IDs are used/registered simultaneously. We DO NOT want a collision to happen EVER (that is why we are increasing ID length to 13 in one of the next releases). Think of it as an...

Very strange. We are testing on Windows 7 before every big release and I've seen it working last week. This maybe something machine specific. Please create a crashlog.txt file in the installation folder and start Remotly. After the problem occurs please look inside the crash folder that is...

We will send you a debug version of the installer that creates a detailed log file.

Can you connect to this PC using Connection ID? (you should see the authorization popup where you can allow or reject the connection).

Hi Fu2chN, Does the login work on mobile app (if you have Android of course) and from website to admin panel? I don't remember if I've already asked, are you using some "strange" symbols in your password?

Hi Everyone, In current 1.33 version of Remotly app for Android there is echo returning during voice chat when using the speaker for audio output. This will be fixed in v1.34 but only for some devices as hardware echo canceller is not working properly on all of them. In this case please use...

PC to Android, iOS to PC and connection do macOS are on the roadmap for 2.0 version.

Hi Everyone, In the previous version (1.16.0) there were 2 important bugs that are now fixed: - Connecting by 2 users to 2 instances of Remotly running on the server machine did not work properly - File transfer speed is now improved 2x for free accounts and up to 20x for commercial accounts

Hi Bananaman and welcome to our community. Do you mean the email code verification login to the online admin panel using web browser? It will always show if you login in incognito mode or you have blocked cookies for the remotly.com website. Please let us know what web browser are you using if...

https://community.remotly.com/threads/remotly-pc-v1-16-0-pre-release-is-available.117/

Hi Everyone, v1.16.0 for PC is now available in the official download section Changes: - Added possibility to run 2 instances of Remotly simultaneously. This allows connection by 2 users to one machine. For example you can now connect to an unattended server that runs games from 2 mobile...

We have found a critical bug that prevented login to account on PC app when the user has registered more than 40 devices in the admin panel. Please do check version 1.16.0 that will be available tomorrow.