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Hi gaetanolip, Are you using samsung dex docking station? If so, can you provide the model of the station?

Hi Everyone, A new, big update is available for Remotly client for Android. You can install it from the APK available in the download section, or wait until it is officially available on Google Play Store. Please find the list of changes available in this update below: - Fixed video not...

Hi Everyone, Remotly QuickHost product is intended for system administrators that need easy access to their organization PCs in any situation and circumstance (to all PC user accounts and after reboot). To test Remotly QuickHost please contact us via contact form at https://remotly.com/contact...

Hi Everyone, A new, big, Remotly PC update is now available for download. Please find the changelog for v1.31.0 and v1.30.X below: - Fixed support for Nvidia RTX 5000 GPU series - Fixed Remotly crashing on Windows Server 2025 - Fixes and improvements for Remotly running on RDP sessions -...

Fix for RTX 5000 has been just uploaded for Remotly in v1.31.0.

Problem found. It seems Nvidia has broken Nvidia CUDA (either for RTX 5080 or for 4000 and 5000 in latest drivers, we are not sure where). We have removed Nvidia CUDA usage and now everything works like a charm. Fix will be uploaded tomorrow in v1.31.0 for Remotly and v4.44.1 for our Action...

Of course. This will by version 1.31.0

Bingo. We are currently working on problems with RTX 5000 family. We hope it will be easy to fix as there was never any problem with GTX or RTX until now :/

Thank you for the logs. Can you let us know what GPU is installed and what is the GPU driver date on the problematic PC? And also Windows version. The crash happens during initialization of hardware accelerations.

Hi alopiano, It must be a machine specific error. Can you please check this folder: C:\Users\<you user account name>\AppData\Local\Mirillis And check if you can find these files there: 1. remotly_exe_log.txt 2. remotly_log.txt If you see them please paste their content here (there is no...

Please send us the email associated with your account via a private message to the admin (mirillis) user on the forum. Thank you for your cooperation!

BTW. You are probably entering the username and password properly. The login has succeeded but this Information (200) states that there is a problem with fetching your remote device(s) list.

Thank you for more details. The process responsible for auto-restart after crash is remotly_launcher_x64.exe. Please delete it (or rename it) so it will not restart automatically every time. We will investigate it later when we find out why are you getting "Information (200)" which should never...

Hello Jimbo, "1. Login Failure with Correct Credentials" Username is the same as account registration email. Do you enter the password by hand or copy/paste? If by copy/paste please make sure there is no trailing space copied (It is a common problem). Do you have special characters in your...

You can check and update the PC host/server version to 1.30 later today. It will not switch to normal mode when you are connected using Android app.

Hi willy, We are still improving auto game mode detection. In v1.39 for Andoird game mode is disabled when physical mouse cursor is visible. Some games switch from mouse cursor visible (usually in game menu) to non visible during game or after switching to software rendered mouse cursor. You...

Since this problem will exist for more and more Remotly users we are going to add a "P2P check" option that will be integrated into Remotly apps. This will try to establish a simple P2P data exchange with one of Remotly servers. This way we will know where the problem is.

Hi ao55jr, Sorry for the late reply. Is there any chance you could ask your mobile ISP provider if they block P2P?

Hi araddepalli31, Development of Remotly PC 1.x for Windows is almost completed. There is one last big feature that will be added. It allows multiple user connection to one host/server. This feature will allow up to 4 players with 4 remote gamepads to play together on one host PC. MacOS and...

We have just released a big update for Remotly host/server and client for PC platform. This big update introduces the possibility to connect to up to 8 hosts at the same time from one PC :) Please note that the number of simultaneous connections from one PC is limited by the number of...