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I forgot about one thing that might help us. Please create a crashlog.txt file (empty file but with this name). This will enable crash report generation. After the crash please check the "crash" folder (it will be located in the folder where Remotly.exe is) and let me know if you see 3 files...

"found out that if moving the window to other screen, the GUI crashes -- remotly.exe is gone" Do these screens have same DPI? Can you also check if this happens when only one screen is available/connected? There must be a specific thing that is causing these problems. Another user reported a...

Can you create an exclude.txt file in Remotly installation folder and after checking ASUS software executable names(s) add them to this file (each line of this text file should include one exe name just like they appear in task manager).

We do our best to understand how this can happen and fix it before 1.16.0 update.

Both P2P and cloud (Connect Anywhere) connections fail and you see "connection failed" (from outside)?

Does not make any sense why the watchdog process could cause any trouble though :/

One more question. Are you sure remotly_launcher_x64.exe has to be removed/disabled? This process has no impact on Remotly.exe at startup. Since RemotlyLauncher.exe starts/creates Remotly.exe process it might have an impact on it. But the watchdog launcher_x64 process is started by Remotly.exe...

Please note that remotly_launcher_x64.exe is a watchdog for Remotly.exe process. If you delete it from the installation folder Remotly.exe will not start this watchdog process at startup and if Remotly.exe crashes during execution it will not restart automatically. This can be a serious problem...

In some situations we see a crash when the network adapter is enabled/disabled. But this does not happen often. It is on todo list. But for example if I have 2 network adapters installed and working in the same server i can switch them in real time in General-Settings (i'm switching between...

Are you connecting in local network or outside?

No changes where made in this area between 1.15.1 and 1.15.2. "the solution is to kill not only remotly.exe but also remotlyLauncher.exe and remotly_launcher_x64.exe. then start remotly.exe manually. becomes usable again." This is very useful information! Can you please make such test: -...

Is the connection ID field grayed out after running Remotly on the problematic PC? Or is it white? This is a very important thing to know since even when not logged in it should be white and you should be able to click the "eye" button to shot the connection ID assigned to this PC (you can...

Hi Fu2chN, You are not able to login to your account on this PC or not able to connect to this PC/connect from this PC? I see that KB5035942 is something brand new (released 26th March). We will install it and check it. Does the other PC also have KB5035942 installed (the one which works fine)?

Hi cool, Currently it is not possible to change account's email address using the admin panel. Is your account a non-free one (was it migrated from old Monflo product)? We might by able to help you by doing the change manually. Please write me a private message describing the reason of email...

Hi Everyone, The newest mobile (Android) app v1.33 is now officially available on the Google Play Store. In the next update we will add automatic re-connection on network loss/change (for example when Wi-Fi is lost and changes to LTE or Wifi has recovered). Known problems: - App sometimes...

I've done some further testing. 1. Connection over lan (cable ethernet connection not wifi) - lipsync almost perfect on PC client connecting to PC host 2. Connection over lan (wifi from mobile device) - lipsync not perfect (worse than on PC client)

Can you let me know if you see the same micro lag on the PC and mobile version? I think the lag is introduced on the decode side. Thanks!

Hmmm. I see zero audio lag using P2P over lan. Anyway I remember it's still on TODO list (there is still space for improvement). I think there is a very very small audio buffer to prevent audio "ticks" on empty buffer. There is no such problem with video as it's not a problem if the video has...

Hi Everyone, You can test the upcoming v1.33 update by downloading the singed APK here: https://remotly.com/download-remotly?target=mobile This update includes transition to RSA4096/AES256 for Android mobile app. It also includes many other improvements (especially P2P streaming improvements)...

BTW. We will upload a new Android app update v1.33 tomorrow for testing (signed APK before uploading to Google Play). This version levels the RSA and AES modes for PC and Android (and will also be the base for iOS/Mac and Linux versions). Currently the mobile app uses RSA2048 and AES128. From...