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Hi godcookie, I got a message from the server team that it should now work.

One more idea. Can you try the same test running Remotly with and without administrator rights?

One more question... Is it an Insider program Windows?

I cannot reproduce the problem with firefox.exe :( Maybe it is indeed a driver problem?

Hi Stardisk, Can you please create a file named "exclude.txt" (in the same folder where Remotly.exe is) and add the exe names of the processes that you are seeing these issues like this: firefox.exe ps3emulator.exe (exact name of the RPCS3 exe) Please let us know if this helps. And if it does...

Hi Everyone, In the coming days we will upload a big update with the following features and improvements: - Frame around streamed display/monitor both in admin and non-admin modes (during remote connection) - File transfer progress on taskbar and notification window (currently transferred file...

Hi godcookie, You should have the same edition as in the past. Please send me your account e-mail in a private message and we will check this. There was no Enterprise edition in the past (it is a new one). Can you paste a screenshot of the edition from the Monflo admin panel? (after logging in...

(y) 💪

Hi Ryan! Minimized startup option will be available later this week. We are also working on automatic start after hard restart (when the user has a password/pin and the system does not start Remotly before logging in to his/hers account). This is useful for power failures when the ACPI setting...

Fixed in Android version 1.20. More info here: https://community.remotly.com/threads/solved-asus-zenfone-6-disconnected.44/

For your help and assistance we are going to upgrade your version to Premium. You should see the change soon.

Great news! We will add this fix to the official version (1.20) later today. This version also includes custom P2P setting to allow router port forwarding (last option in General Settings).

Hi Willy, Please check this test version: https://downloads.mirillis.com/files/beta/remotly-release-v6_1.20-15Feb2023_11-48.apk (it is digitally signed just like the official versions) Please let me know if it helps. Thank you!

Crash report found. As I predicted this is again the annoying crash in video decoder driver. The decoder is tested for 4K decoding. I think this is what is causing the problem. It should just return an error and we would again test if for 1080p and so on. But the 4K test crashes on some devices...

Thank you! We will find this crash report using your device name and send time. We will prepare a test version which renders the video in a different format.

If we send you a test APK can you check if it will fix this problem?

Hello Willy, Did you press the "send report" button. There is an additonal Java call stack send to the crash report server (it is not visible in the crash report dialog). We will add the Java stack in the next update to the crash report dialog so it will be visible in recordings. One more...

:( We will send you a private message with a debug version of the Remotly_x64.bin helper process so we can find why it is not starting (or closing just after start)

Can you take a look in the crash folder (located inside the folder where Remotly_x86.bin... files are located). Is this crash folder empty?

We have found the root of this problem. What antivirus is this PC running? Can you right click on the Remotly_x64.bin and scan it with the antivirus installed? Can you check the antivirus if this file was somehow blocked from loading?