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Fixed in v1.27.3

It's a bug on our side :((( It happens when the login is done less than 60 seconds from system boot. It's related with random number generation. Windows update must have change something recently.

We have the same problem... It never happened before. We are checking if this is connected with Windows updates. After restart with "Start with Windows" selected we cannot connect to admin account with or without admin account logged in. The PC state is "online". After logging in the host...

Do I understand correctly that you are connecting from fast 1080ti (client) to slow intel (host)??? Just asking to make sure you are connecting to the the SLOWER computer. You can check igpu driver version in (start Device Manager and under Device Adapters right click on "Intel HD Graphics"...

1. Please let us know what graphics card is on the host and client side (driver date would be useful) 2. Please let us know what codec is selected on the host side (Settings-Video). 3. On the client side (also in Settings-Video) is Hardware accelerated decoding enabled? 4. Please enable "Force...

Thank you bitcrusher for letting us know! "I also get poor connection over LAN network most times with the graphics bit messed up." You should see no graphic glitches on the client side even in P2P (and no at all using Connect Anywhere). We have developed advanced methods of recovering from...

Hello KapralEsen, Can you please check both in desktop and game mode (arrow/gamepad icon on client title bar on PC and sliding menu option on mobile client). Both mouse and keyboard are handled differently in desktop and game mode.

Please check v1.27.2 which is now available (official download section).

This is a hotfix for headless systems (no pointer device like mouse or trackpad available on the host machine).

BTW. In v1.28.0 (Tuesday) we will add Remotly Virtual Audio Driver. With this driver and the already available Remotly Virtual Display Driver, it will be possible to connect to a headless system with all resolutions supported by Remotly Virtual Display (even HDR and 21:9 aspect ratio) with...

We will upload a quick fix for this tomorrow (Sunday) together with Remotly client for Android.

OK. You are right. This is a bug. When there is no hardware mouse cursor Remotly will enter game mode all the time thus hiding cursor on the client side 🤦🏻‍♀️. In the latest update we wanted to improve game detection by monitoring hardware mouse cursor visibility. But we forgot that this will...

Hi bitcrusher, Game mode is enabled when the game hides hardware mouse cursor (non-exclusive borderless or windowed mode) or when fullscreen exclusive mode is detected by Remotly. When a game hides hardware mouse cursor it either renders the mouse cursor in software or the game uses the mouse...

We are proud to announce that we have passed full certification of our Virtual Audio Driver which allows audio streaming with no physical audio device connected to host PC (like speakers or headphones). This driver will be added to the Remotly Installer in v1.28.0 Tuesday. We are also...

Is this done on a virtual machine?

"turn off "start with windows" kills the remotly_boot_svc.exe process. but turn on "start with windows" does not stat the remotly_boot_svc.exe process. " This is the problem. We will try to make exact same steps to reproduce this.

I have replied to your previous post. It looks like the same case. We need to dig deeper as it works as it should on several machines in our labs (Admin account green after reboot). What is not ok is that you have the "administrator" account greyed out but it is not "offline" but "online". The...

Hi hhspiny, Sorry for the late response to this thread. Are you sure the remotly_boot_svc.exe appears/disappears in task manager details/process list when you turn the "Start with Windows" option on and off?

Hi Ardi, Thank you for this idea. Generally sharing the screen from mobile device will be easy. The real pain is taking control (with each Android update there are more and more restrictions, as people got scammed and robbed this way). Also Android blocks capturing of mobile screen when there...

BTW v1.x will also get full AV1 codec support soon (together with our Action! recording & streaming software).