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As for the the file transfer when the account where Remotly is installed is not signed in, it will require more work (file transfer using service/booter process). We are putting it on our TODO list.

OK. It's a bug. The black screen/freeze happens when the the account where Remotly is installed is not signed in and we try to switch to this account from another normal/guest user account. If you first login to the main/admin account the switch should always work. We will fix it today and it...

We must fix it. I cannot reproduce this problem on my side. Works in all cases switch/sign out etc. Do you have more than one normal/guest account (admin + more than one other account). Do these accounts work in same display resolution? Trying to figure out why it works for us... Please make...

BTW. Can you try to enable the "use compatibility mode" in Settings->General and then test account switching and let us know if it works (without the no-signal message). Remotly has 3 different modes in which it accesess GPU video memory: 1. Advanced low level access to GPU (only works with...

We will check this asap. We have tested switching users - it should work. I remember that on some AMD GPU there was a similar problem (stuck at a blank screen). Do you have an AMD GPU in this system? As for the missing context menu I think it will not work for the other account where Remotly is...

BTW. When using portable version without admin rights you will probably not see the "Remotly (->MSI)" in the new style Windows 11 context menu. But you should always see it in the "Send to" menu both on host and client.

Hi hhspiny and welcome to our forum! There are several methods to transfer files to and from the remote machine. 1. Drag and drop - drag a file or folder on the machine where the connection is made from and drop it on the video area where you see the remote machine. Please note that drag and...

Can you try to login on a different PC?

Yes. You must be logged in because otherwise you would need to connect on boot using Connection ID and accept the connection using the authorization popup. It is done that way by design. I will pass the problem with your account to the team.

Is "<" the only special character? Were these credentials working in the past on the PC?

Are there any special symbols in your login/password? This is very strange if the android version works.

Hi ZainT, https://downloads.mirillis.com/files/beta/remotly-relay.zip The link is also included in the tutorial at the top of this thread. We will update this tutorial as the admin panel has changed and you must enter ports in a new edit box. So you first enter just the IP and in the next...

This must by some strange issue as no one else is reporting this. I'm sure we will find a solution ASAP.

Hi gaetanolip! What Windows version are you using. Are you still able to login using the 1.13.5 version?

You can use any port of course. But from our tests 443 works in most situations. Still some network inspection tools may be picky about the network data that is sent to the relay. That's why we will add the TLS wrapped version.

Oh and by the way the file transfer in Remotly already uses this method. The ft.remotly.com relay is used for this and transfers files and clipboard end to end encrypted by TLS and additionally AES256.

As for NOC flagging we know that the problem exists in one place. The relay does not use an SSL/TLS certificate as it would require a domain with a certificate to even start the relay. The relay is just a pipe for transporting AES256 encrypted data. It has no access to the symmetric key so an...

Sorry ZainT! I thought you were to use the docker version 🫤 I will ask someone from our team to either add a link to the bare metal version with the relay in the panel or I will paste a link here shortly.

Hi ZainT! You don't need any links for the docker version. Plese use the short tutorial above (it's very simple if you have docker already installed, just 2 command lines). I guess your employers NOC does not flag Anydesk after recent attack on them where the attackers got unattended access to...

After setting up your docker instance please edit the "custom relay" fields in your admin panel.