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Hi Anton, Can you please install 1.12.1 once again on the PC with Radeon 3000 and replace the AVEngine.dll file with this one: https://downloads.mirillis.com/files/beta/AVEngine.dll This should detect that the GPU does not have full D3D11.1 support and use D3D9 for decoding/rendering. Thank you!

Hi Everyone, You can now download (https://remotly.com/download) 1.12.1 version with the following hot fixes for 1.12.0 version: - Important stability fixes for "black screen" problems (after changing streaming bitrate from high to low) - Fixed framerate selection for connections via Connection...

Update is now available for download: https://remotly.com/download Please note that it shows 1.12.0 in the about dialog window but this is a minor bug we have found after building this release. Please let us know if you can now control the PC remotely when Lineage2M is running.

Please make sure to use the new version that will be uploaded later today as we have found and fixed some critical problems (with black screen in other situations).

Hi again, ATI Radeon 3000 does not fully support Direct3D 11. The new client introduced in 1.12.0 uses NV12 textures and they are not supported on this GPU in your PC. That is why using 1.11.4 works (the old Direct3D 9 base client is fully compatible with this GPU). We will try to make some...

Hi Anton, Thank you for the log. Is the ATI Radeon 3000 Graphics the only GPU in this PC? I understand that you see the UI controls on the caption bar of the client window (only video is black)?

Ok, so now we are sure it's a problem with the new client app (after switching to D3D11 for rendering and decoding). It would be awesome if you could do one more test: - Install 1.12.0 on the problematic PC and connect to laptop (1.12.0) but with the video encoding acceleration set to Disabled...

Problem found and fixed 😈 Update will be available later today

Hi Nikku, We will check this today. Please make sure to close Lineage2M during update installation (remotly_x64.dll cannot be replaced/overwritten when it is used by another process).

Hi vamp, I don't think it's this problem since rolling back to 1.11.4 helped Anton. Also Anton mentioned that he can connect to this PC (laptop) using Remotly on mobile device. This problem is with the client after we have moved to D3D11 video decoding (D3D11VA). We had to make this change as...

And also can you let us know on which side did downgrading to 1.11.4 help. Was is the PC the laptop or both? This information will help us a lot.

Thank you Anton for your help! Can we send you a debug version (via private message) of the client executable with detailed logs?

We have discussed this problem and it seems not to be related with the laptop to which you are connecting but with the PC where the video is decoded. Please do the following: On the laptop (server) in Settings->Video please check what hardware acceleration is selected for encoding. If you see...

And one more question. Please let us know what GPU/GPUs are in the laptop.

Hi Anton, Thank you for reporting this problem. If you are using the installer please close Remotly and open the installation folder. From there please double click Remotly.exe. This will run Remotly without admin rights (if it was installed with admin rights in Program Files folder). Next...

We have found some missing phrases just before the update and decided to use google translate to not leave them in english :/ We will be very grateful for your help in fixing them 😉

Hi vamp, This fix is scheduled for v1.12.1. We will send a link to a test version as soon as it is ready.

Dear All, This massive (and delayed) update will include: - AES-256 End-to-End encryption with RSA-4096 key exchange for all connections and all plans - End-to-End HDR connection between PCs - Improved P2P (UDP) connections - New advanced admin panel with monthly connection reports, multiple...

Hi vamp, Sorry for this update taking so long but it is huge and we need to make sure everything will work fine. We have verified all translations (old and new) and we are missing some sentences (I have posted them below). We would be very grateful for your help in translating them...

Thank you for this great idea with the link sharing. This may involve more work but it would allow users managing their custom layouts from the admin panel. "I used few days your Android App. And I have a lot of bugs and "bad things". But it is better then another apps i found. I have a lot of...