Android external keyboard issue

[gaetanolip]

Hi
I use remotly on samsung tab with dex mode to control a windows 11 pc. I have external keyboard and mouse hoocked to the tablet.after connection to windows PC, keyboard does not work ,no more input on controlled windows PC.only mouse is ok.

 

[mirillis]

Hi gaetanolip,

Are you using samsung dex docking station?

If so, can you provide the model of the station?

 

[gaetanolip]

Ho
No i am using a baseus usb c hub where the receiver of the keyboard and mouse is attacched. The same setup works great with anydesk, for example

Thanks

 

[mirillis]

Both mouse and keyboard are connected by wire to usb-c hub and this hub is ocnnected to the tablet and after connecting to Remotly server on win11 pc you cannot control the pc with the keyboard attached to the tablet. Am I correct?

 

[gaetanolip]

connecte not by wire but with wifi receiver (logi mouse and keyboard) to the usb hub. the hub is then connected to the usb c port of the tablet. afre remtly connects to the win 11 pc , only mouse works, kwyboard instead does non have any input

 

[mirillis]

We are preparing a similar configuration. We have done a quick test with a usb hub connected to usb-c of the tablet (random keyboard and mouse connected by wire to the usb hub). This setup works ok.