Can't use Remotly anymore

[iridescenties]

For around two months Remotly stopped working for me. My internet connection is alright, so is the host's computer. I either can access the computer, but I constantly get the red sign of poor internet connection (which is not true) or this message. I can hear the sounds from the host computer, but the picture isn't loading. I tried updating the version to the last one and tried reinstalling the older version (it worked for a day just fine). I don't know what else to try, Remotly is my favorite, others can't compare.

 

[mirillis]

Hi iridescenties,

We will do our best to figure out what is causing this problem.

Please let us know what is happening when you press "try again" in the "no signal" popup. This should switch to a software only compatibility mode and you should see video.

You can also force compatibility mode from connection settings on the client side.

Can you let us know what is the resolution of the display on the host side you connect to?