Connection laptop - pc (windows) doesnt work

[44ball]

Hi.
I am trying to get connected with my powerfull pc.
Every device i tryed ( 2 laptops + android phone)
has same problem.
After connection i can see desktop but i cant control it and in the middle of screen is giant blue box (it covers 50% of display)

Ofcourse permission for control is ON

Anny ideas what is a problem?

 

[mirillis]

Hi 44ball. Can you please send a screen of this?

 

[mirillis]

One more quick question. Is the same problem happening while connecting from PC to PC and Android to PC.

 

[mirillis]

Hi again 44ball. Can you also send a detailed specification of the powerful PC (server) like GPU, CPU. Is this a dual GPU setup?

 

[44ball]

Hi
Yes problem happening while connecting from PC to PC and Android to PC.
This is how it looks like

 

[44ball]

Windows 10 pro
AMD Ryzen 9 5950X
Ram 32 Gb
One gpu: geforce RTX 2070

 

[mirillis]

Wow! This is something new.

 

[mirillis]

Do you see this blue box on the PC to which you are connecting? Or only on the stream?

 

[mirillis]

Ok I know what it is! Please turn off the camera streaming option. It looks like some kind of virtual camera device. When camera streaming mode is enabled remote control is not possible except for the default Ctrl+F12 combo that will remotely turn off the camera. Please disable camera streaming in Remotly settings or using the icon located in the bottom right next to the mic on/off.

 

[44ball]

* it was only on connecting device - not on host

"turn off the camera streaming option" - that was it! now works perfeclty fine ! Thank You so much!

 

[mirillis]

The camera streaming option is just a proof of concept and can be used for monitoring purposes. It will be transformed into a fully functional video conferencing add-on soon.