Error 403 while logging on to the client, but can log on to website with the same credentials

[jakis tam]

Dear Support,

I keep getting error 403 while trying to log on to the Remotly client, together with question "Did you forget your password?".
But I have not forgotten my password, because I use the same as to the website, where I can log on.
Already reset password to new and still the same. I use password manager, so I copy/paste the password, no typo possible.

Please help.

Thank you in advance.

 

[mirillis]

Hi jakis tam,

Do you have access to a mobile device with Android? If yes, can you try to login using Remotly mobile app?
Please do try to enter the password manually at least once.
99.99% of users having this error are in fact making a typo.

 

[jakis tam]

99.99% of users having this error are in fact making a typo.

Hi mirillis,
Well, I was the one 0.01% who had not made a typo.
I found a solution: Remotly client accepts only letters and numbers, while the website accepts also special characters.
That's why even though I was using password from website, the client had not accepted it.
After simplifying the password to letters and numbers only - it worked.

The app is complex and has advanced features. That's good. Maybe it would be also a good idea to allow using special characters in the in-app password?
Kind regards.

 

[mirillis]

I personally have special characters in my password and it works :/
Can you let us know what special characters were present in your previous password which did not work?
It's a big bug if there is some special character that does not work and we need to fix this ASAP.

Thanks!