Strange "online" status of host server (cannot connect)

[mirillis]

Yesterday, the mother server was updated and restarted. We have been informed that some hosts have not logged in properly and are unreachable (the host state is "online" but clients cannot connect to them showing error -1). We are investigating this problem and hope to have a fix for v1.17.0 tomorrow.

Unfortunately Remotly app running on a host in this state has to be restared to log in correctly.

 

[mirillis]

Unfortunately the problem is more serious and there might be a problem with login to user's account on such device. So if you see "online" state for a device and will try to login to it on PC (it works from admin panel and mobile app as these are only clients) it might give you "Login failed" message.

We are working on it and it might be resolved without the need to update the server to v1.17.0. But we still are not sure.

 

[mirillis]

The problem should now be fixed. The login problem was reported for a long time and was difficult to trace but from now on it should not happen anymore.