Unable to use remote access

[ZiggyGG]

Hello.
I have this problem: whenever a screensaver is active on the remote PC, I cannot access it.
I can log in to the device but can't turn off the screensaver remotely.
Turning off the screensaver permanently is not the option for me.
Any advice?

 

[mirillis]

Hi ZiggyGG! Are you running Remotly with administrator rights on the host/server PC?

 

[ZiggyGG]

Hi ZiggyGG! Are you running Remotly with administrator rights on the host/server PC?

Yes. It is installed and running as admin.

 

[mirillis]

Ok we have verified that there is no remote control for the screensaver desktop (screensaver runs in a separate desktop apart from Logon/UAC/Admin and normal desktop). We will fix it soon. For now there is a simple workaround. Please send the CTRL+ALT+DEL from the client menu (screen below).

The same can be done from the Android mobile app (CTRL+ALT+DEL is accessible from the sliding menu).

 

[ZiggyGG]

Ok we have verified that there is no remote control for the screensaver desktop (screensaver runs in a separate desktop apart from Logon/UAC/Admin and normal desktop). We will fix it soon. For now there is a simple workaround. Please send the CTRL+ALT+DEL from the client menu (screen below).

View attachment 192

The same can be done from the Android mobile app (CTRL+ALT+DEL is accessible from the sliding menu).

Hello. Did you test the CTRL+ALT+DEL as well? It's been one of the things I've tried when I couldn't skip the screensaver and it did not work for me on the Android app. Cheers.

EDIT: It works now. Don't know why it didn't work before.

 

[mirillis]

Good to hear that it works. We will fix this soon.