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was running remotly in user account. cpu-z does not show iGPU info. HWinfo shows but only intermittently, not sure if the # is right. when connecting to admin instance -- "3D" is little, ~5%, ~230MHz up down when connecting to user instance -- "3D" is ~50%, also ~230MHz up down

some of the background remotly processes seem to be always active, take up a tiny bit of CPU time. esp. remotly winlogon service always active and consuming 0.2% 1% CPU time all the time. is this expected? asking per laptop battery life.

the high "3D" usage might be from dwm.exe and only happens within remotly session. (i.e. not with other software). with any mouse movement, it shoots up to 50-70%. idle about 20%. this is with 1.17.3. not sure if this is the cause of the sluggishness I feel. as if the computer is slower...

not sure if this is unique again to my machine or if this is a concern. intel iGPU+Nvidia dGPU on server. when connecting via remotly, task manager iGPU "3D" stays above 40% (40-60%). Encoding usage only a few %. this is the case regardless which GPU is assigned for encoding.

if remotly starts without network connection, it would logout account after a few retries. user now needs to re-type username and password after network connection is restored. Please make it keep trying periodically if without network connection. at least no need to retype username/password.

In remote session, cut/paste folder does not work (on server, not between server/client). remotly opens handles to the folder, hence prevents cut from happpening. tried two computers, the same. cut/paste file works fine. drag/drop folder also works fine

happy to report that have not experienced one single instance of seconds long freezing in the last three days. not sure what happened.

reboot, log into normal user account, remotly runs in user account, video freezes for fraction of seconds several times a minute. exit remotly, no freezing, run remotly, freezing. very repeatable. the strange part. log out from normal user, log into admin user, remotly running, video works...

In one of my laptops -- Thinkpad P1, i7-8850H, Nvidia P1000, with Remotly simply running in the background, not in remote session, video play back has frequent fraction-of-second freezing, several times a minute consistently, to the point video is not watchable. It happens for all videos...

don't know what I did today. but suddenly, the 2-3 seconds freezing disappeared. have not had one red symbol this entire afternoon watching movie from server. strange. but still, there were constant fraction of seconds freezing while using slower 2.4GHz wifi connection and none with 5Ghz --...

uninstalled and reinstalled, still the same. in normal user account, when install a program that needs admin right, the UAC dialog box does not show up. need to connect to admin instance to see it.

it is the same whichever encoding to use. quicksync or nvenc with or without HEVC or any max bitrate I set from 5 to 50mpbs. without hardware encoding, it is even worse. sometimes it is once in a few minutes, sometimes it is once every minutes. worse with android. it happens with two...

always have had the problem. have changed client, server, router, and issue stays. making me think might be from remotly itself. run in home wifi >500mbps, RTT < 5 ms, never above 20ms. once in a few minutes, get a freezing with the bad network symbol on for 0.5-3, typically 1-2 seconds, and...

the voice chat button works fine in window mode, can turn on or off. in full screen mode, it can only be pushed once, then it stays in gray color. I think the function still works, just the icon.

yes. remotly_boot_svc.exe is running.

used to work fine in 1.15. in 1.17 (maybe 1.16), the UAC (for admin) dialog box is not visible in normal user instance anymore. need to re-connect to the admin instance to type in admin password

Got another laptop with Intel Arc 370 video card (which should be similar to what is in Core Ultra 9 CPU) and 3k screen. works fine. something unique about the ASUS laptop I have that caused the freezing

It has most likely been thoroughly considered by the developer, but I am curious as to why only use id instead of id (which stays the same with computer) + passcode (which can be changed)? seems to be different from most other apps. there are certain benefits of having ID+passcode...

Mine is the same as yours

per suggested by Mirillis, the following seems to have fixed the freezing problem. task manager -> remotly.exe -> right click -> properties -> compatibility -> change high DPI settings -> high DPI scaling override -> check override high DPI scaling behavior -> "System". note that the same...