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Hi Everyone, We are happy to announce that this week we are going to add 4:4:4 HEVC format streaming (including HDR) for the ultimate pixel perfect experience! Please note that 4:4:4 HEVC may not work on older GPUs and some of the recent GPUs too. For hybrid setups like Intel Xe + Nvidia dGPU...

v1.19.2 fixes problems on systems with more than one user account.

Meet Remotly Heroes! They will appear in multiple places throughout Remotly apps (and on the new website) explaining real-world Remotly use cases!

Dear All, In this update we have changed the way "Allow Connections" option works. After disabling this option all incoming connections to host/server using Connection ID code are rejected and will not even reach this machine. Connections using normal access (by device name from remote...

These improvements will be also implemented in the Android application by the end of this week. The iOS mobile app is also under development (+ web client which allows connecting from admin panel).

Fixed in v1.19.0: https://community.remotly.com/threads/remotly-pc-v1-19-0-is-now-available.147/#post-876 BTW. The default hotkey to exit game mode is CTRL+M (can be changed in Settings->Hotkeys section).

Version 1.19.0 includes several enhancements in this area. Also the "force disconnect" red button in admin panel works better.

1.19.0 版本现已推出，其中包含对远程桌面分辨率更改的重要改进。

Hi Everyone! Sorry for being so quiet for the past 21 days but the whole team was working 24/7 on version 1.19.0 which brings Remotly PC 1.x very close to production quality. We would like to thank @hhspiny for his help and reports about bugs that sometime were hard to reproduce but were...

16,53 mbps is very very high for outside connections using P2P. Can you try lowering it to 6Mbps connect again using P2P/Direct and let us know if this improves signal quality. Please note that after connecting using Connect Anywhere the maximum bitrate using public Remotly servers is 10Mbps.

Are you using game mode during connection?

We need to understand why Direct Connection does not work OK for you. Can you let us know what is the bitrate set for you connections?

Hi 2k6, Welcome to our forum. Please let us know if you are connecting using a direct connection or you see the "connect anywhere" icon on the PC client or on the server after connecting. If you are connecting from another computer please look at the title bar after connection and check if...

Hi bananaman. Of course this is not normal. Is this a direct connection? It looks like a direct connection with a very big number of lost packets. For a test please enter connection settings for the device you are connecting to and enable "force Connect Anywhere" located at the bottom of this...

Can you send me the email associated with your Remotly account in a private message?

Did the red button dissapear after ending the connection from admin panel?

Please login to your admin panel and in the "my devices" tab find this PC and check if there is a red "disconnect" button present. If yes, please press it. Please let me know if you see this button.

Ok there is one last chance!

Changing password will not help as this logs out all devices and it would probably make this PC "offline". Do you have auto Windows updates enabled? They restart the PC and this would help in this situation.

This problem might have been fixed but in version 1.18.0 :/