I forgot to mention that in the next big update in 2-3 weeks besides network interface selection (that will fix the VPN problem) we will add the possibility to select between UDP and TCP for P2P connections.
So I think we have the same problem. Trying to connect to a non-HEVC server with HDR enabled on the Android device fails with black/green screen. Just please let me know if you see a change after switching back to HEVC (on the PC server in Settings->Video)
Oh I forgot to mention... Because you have a commercial plan the encoder was automatically switched to AVC in 1.12.1. We had to do it because companies that are testing Remotly demanded this change as HEVC was not working 100% OK in all cases (some PCs had old drivers etc.).
So please change it...
We have not changed the HDR part in the server since 1.11.4. I don't understand what could have happened. And as I wrote previously I have checked it on the Sony device and connected to 1.12.1 as we speak.
To make sure it worked in 1.11.4 it would be best to connect and record the video on the server and then check the MP4 if the video is in fact 10bit HEVC BT.2020.
Ok so it will still work for Android but from PC it will not work anymore as it is now available only for Home use. But I think we will bring it back tomorrow for Commercial as well. This was a stupid idea to disable HDR for commercial plans.
What is a bad news it that it worked in 1.11.4 and...
You should see the option to allow HDR streaming in general settings of the android app. If it is grayed out then it means the display is not HDR capable and the PC running in HDR will tone map the video to SDR format and stream it in HEVC 8bit.
I have just connected from my Sony Xperia 1 III phone to my HDR enabled PC and it seems to work. I have made a local recording during the connection and the video in the recording is HEVC 10bit BT.2020.
Hi vamp,
Does your Android phone have an HDR display? Does it work when connecting to 1.11.4 server version? Can you also let us know what Remotly Plan do you see in the "My Account" window.
Hi Anton,
Can you please install 1.12.1 once again on the PC with Radeon 3000 and replace the AVEngine.dll file with this one:
https://downloads.mirillis.com/files/beta/AVEngine.dll
This should detect that the GPU does not have full D3D11.1 support and use D3D9 for decoding/rendering.
Thank you!
Hi Everyone,
You can now download (https://remotly.com/download) 1.12.1 version with the following hot fixes for 1.12.0 version:
- Important stability fixes for "black screen" problems (after changing streaming bitrate from high to low)
- Fixed framerate selection for connections via Connection...
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