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This problem should be resolved in v1.13.4 (released yesterday).

Hi Everyone, First and foremost we wish everyone a great and peaceful 2024 year. We are pleased to announce that a big update for Remotly PC/Android is ready. In this update we are introducing Adaptive Frame Rate (AFR) support that significantly reduces GPU usage on encode and decode side...

Hi Gilbert, we are still investigating this problem. We hope to find a fix before v1.31 is released next week. Can you please check and let us know if 600dpi works for you?

This functionality will be available soon in v1.14.0 (up to 16 simultaneous sessions from on PC).

I will forward it to the responsible person ASAP. All files are transferred using end-to-end encryption. First they are encrypted using the AES key used for encrypting the current remote session (audio/video/mouse/keyboard etc.). Next the transfer is done using TLS.

Fixed in v1.13.2

We have reproduced the problem. Fix will be ready soon in v1.13.2 Thank you for reporting!

It would be great if you could insert a sample screen of this. Thanks!

Hi spinacz, what is the setup of the display/monitors on the PC from which you are connecting? Is this one display? What is the resolution? Is the video image aspect ratio ok?

Hi rrrrex, we are trying to fix the high dpi crash problem for v1.31 but with no luck :( The funny thing is that when setting dpi to 600dp it works. When setting 500dp or 720dp it crashes. But this is not a normal crash. The app just closes as Android sends it the onPause event without any...

Hi Herman. Yes, there will be a separate version of this feature for free/home use. There will be even a version for Windows soon. Although the enterprise version is much more advanced and allows to use multiple relays selected dynamically. We will let you know as soon as these functions go live.

Hi Everyone, We have just uploaded a BIG update that includes many fixes, improvements and new functions: - Added network interface selection (that is used for connections). When there is more than one network interface installed in the system (for example one ethernet and Wifi) you can now...

Hola Vkandon, Por favor, consulta el ping (en este ejemplo de Madrid) a otras ciudades del mundo. El retraso puede ser demasiado elevado para algunos juegos. https://wondernetwork.com/pings/Madrid

Hi Everyone, We have recently uploaded the latest version that introduces fixes, improvements and new features: - Important fixes for Booter service and connection with Remotly to RDP sessions - Fixed AES encryption problem on CPUs with no AES hardware acceleration - Fixes in Remotly client app...

"I was thinking , if some day the Mirillis servers goes down , ou temporaly unavaible for generate a ID , i'm goona be stuck on my remote access , even though on a LAN connection or a WAN if correctly ports forwards" This is a very important note. We will try to address this with a "backup"...

I have just checked that the connection ID can be entered even with spaces.

Hi arthuramd, Do you see the connect button blocked/grayed out after entering 11 digit ID? The whole system is very complicated and the WAN IP is in fact used to establish the P2P connection (but this is hidden from the user). Maybe we could add an alternative to the connection ID so that if...

Hi LIC, If you are connecting from an external network then you might need to set port-forwarding (this may sometimes not be possible if the operator blocks specific, non-standard ports). Please let me know what is your connection setup (is the external network LTE etc.)

Crash confirmed on my side after setting 500dp. Thanks again for reporting this critical bug.

Thanks for the info.