Search results

We will send you a debug version of the installer that creates a detailed log file.

Can you connect to this PC using Connection ID? (you should see the authorization popup where you can allow or reject the connection).

Hi Fu2chN, Does the login work on mobile app (if you have Android of course) and from website to admin panel? I don't remember if I've already asked, are you using some "strange" symbols in your password?

Hi Everyone, In current 1.33 version of Remotly app for Android there is echo returning during voice chat when using the speaker for audio output. This will be fixed in v1.34 but only for some devices as hardware echo canceller is not working properly on all of them. In this case please use...

PC to Android, iOS to PC and connection do macOS are on the roadmap for 2.0 version.

Hi Everyone, In the previous version (1.16.0) there were 2 important bugs that are now fixed: - Connecting by 2 users to 2 instances of Remotly running on the server machine did not work properly - File transfer speed is now improved 2x for free accounts and up to 20x for commercial accounts

Hi Bananaman and welcome to our community. Do you mean the email code verification login to the online admin panel using web browser? It will always show if you login in incognito mode or you have blocked cookies for the remotly.com website. Please let us know what web browser are you using if...

https://community.remotly.com/threads/remotly-pc-v1-16-0-pre-release-is-available.117/

Hi Everyone, v1.16.0 for PC is now available in the official download section Changes: - Added possibility to run 2 instances of Remotly simultaneously. This allows connection by 2 users to one machine. For example you can now connect to an unattended server that runs games from 2 mobile...

We have found a critical bug that prevented login to account on PC app when the user has registered more than 40 devices in the admin panel. Please do check version 1.16.0 that will be available tomorrow.

In version 1.16.0 we are going to force "~ HIGHDPIAWARE" for Remotly.exe, RemotlyLauncher.exe, remotly_launcher_x64.exe and (not public yet) Quick Support (RemotlyQS.exe) and Quick Support with branding (RemotlyQS_<company_code>.exe)

OK we have something: 1. Please open Local Group Policy editor. To do this please Press Win + R to open the Run dialog box. Type Control Panel in the text box and press Enter. Type edit group policy in the search box in the top-right corner of the Control Panel window. Under Windows Tools...

Thank you for letting us know. We are preparing 1.16.0 and will upload it soon. I will let you know. "when it is NOT freezing, can't move to another screen, always comes back to original screen after mouse release." This is a bug (regress since it was working in the past :/ ). We have also...

I will send a link to per-release v1.16.0. It might help.

Do you still have one of the older installers? Can you please check if this happens with v1.14.x? Thank you.

Please let me know if the crash is captured in the crash folder when crashlog.txt is present. Thanks!

I forgot about one thing that might help us. Please create a crashlog.txt file (empty file but with this name). This will enable crash report generation. After the crash please check the "crash" folder (it will be located in the folder where Remotly.exe is) and let me know if you see 3 files...

"found out that if moving the window to other screen, the GUI crashes -- remotly.exe is gone" Do these screens have same DPI? Can you also check if this happens when only one screen is available/connected? There must be a specific thing that is causing these problems. Another user reported a...

Can you create an exclude.txt file in Remotly installation folder and after checking ASUS software executable names(s) add them to this file (each line of this text file should include one exe name just like they appear in task manager).

We do our best to understand how this can happen and fix it before 1.16.0 update.