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We have double checked this and there is only one way the QHID can be set to X during QuickHost installation. If the name of the installer is not 22 characters in length. When QuickHost installer is downloaded from the Remotly admin panel the length of this name is always 22 characters. If it's...

Yes Krzysztof, that's the one. But you had an 'X' there which should never happen. We will investigate it ASAP.

Dera Krzysztof, We have checked your license and organization identifier and they are OK. There must be some other issue. Maybe a firewall is blocking RemotlyQH from accessing network?

So you installed the new update over the previously installed version using the RemotlyQH_<organizationidentifier>.exe and after the installation when trying to start Remotly QuickHost you get the "invalid organization identifier" error? Please run regedit.exe and check this registry key...

Hi Krzysztof, Did you run the new version with the RemotlyQH_<organizationidentifier>.exe name?

Hi Everyone, We have just release a new update that is the last small update before v1.40 release coming later this month. This update includes the following changes and improvements: Remotly PC Host - Enforce TLS for all inbound and outbound Connect Anywhere (relay) connections. This new...

Beta clients for iOS/macOS will be released by the end of this month. Sorry for this taking so long :(

Hi austinr, Welcome to the forum. Please follow the steps below on how to connect to 2 or 3 remote displays as separate client windows. Please note that this is not the final solution that will be available in one of the next updates and will allow connection to multiple remote monitors with a...

This dimming is done by default. We thought it would look nice and emphasize what is important on screen. We will add an option to disable it in the next update which should be available by the end of this week.

Are we talking about the dimming of Remotly's UI like this (the foreground popup window is highlighted and background dimmed):

Hi jeyko, Thank you for reporting this problem. Can you first check and let us know if the internal Remotly voice chat works for you? Use the "Capture microphone" option in Settings->Audio & voice. You need to enable the mic on host and client side to make both sides hear each other. In this...

Hi Facemaker Jon, Sorry for the late response. Can you please explain what exactly is going on with the auto dimming? I'm not sure if this is a Remotly or an overall system problem. "and is there away to get rid of the yellow box line indicator on my main computer I'm remoting into?" Of...

Hi Everyone, We have just released a new update that includes the following changes: - Fixed problems with custom and non-standard mouse cursors - Fixed problems with monochrome mouse cursors - Improved HDR to SDR video tone mapping - Fixed issues with duplicated displays - Stability fixes

Hi Everyone, This update fixes remote connections in 4:4:4 color format on Nvidia GPUs (resolution was capped at 1080p in previous versions of Remotly). From this version it is possible to stream in 4:4:4 format up to 4K resolution.

Hi Everyone, You can now download the pre-release version of Remotly Android client v2.3: https://downloads.mirillis.com/files/remotly-release-v32_2.3-15Mar2026_23-16.apk This new update includes: - Android API 36 is now the target API for Remotly Android app - Added "search device by name"...

A new pre-release v1.39.0 installer is now available: https://downloads.mirillis.com/files/remotly_pc_1_39_0_setup.exe New changes include: - Online/offline states are now visible for QuickSupport and QuickHost devices added in the admin panel using connection ID code

Hi Everyone, You can now download and test the latest update before it goes public this week: https://downloads.mirillis.com/files/remotly_pc_1_39_0_setup.exe This update includes the following changes and improvements: - Fixed problem with Nvidia Settings tray menu (blocking remote control) -...

Pre-release v1.39.0 is now available: https://downloads.mirillis.com/files/remotly_pc_1_39_0_setup.exe

Hi Stardisk, BTW. The proxy option (manual IP setup) should be added in v1.40.0 together with chat function.

We have finally found what causes this problem. Fix will be available in v1.39.0 tomorrow.